Upgrade or Wipe-and-Load: Choosing the Best Scenario for Deploying Windows XP Professional: "This white paper describes the advantages and disadvantages of each scenario and ends with a strong recommendation that you choose to use wipe-and-load instead of upgrading computers." In all the years of working with Windows, nothing has changed! To be honest, I did an upgrade from 2000 to XP (just to see if it was as horrible as it used to be) and it worked great, aside from a hiccup in WMP. So I'm surprised Microsoft disavows upgrading!

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