Google's 2012 Valentine Video

[wpvideo LEZhTSNP]

As someone who has spent a career trying to emphasize the customer service concepts of “meet people where they’re at” and “understand and engage the ‘love language’ of the person you’re serving” I have a special place in my heart (no pun intended) for today’s Google.com homepage video.

At the risk of incurring the wrath of a fleet of attorneys who want to rile up trouble with DMCA take-down notices, I’m including it here for the simple reason that this post won’t make any sense tomorrow when Google changes its homepage back to the default.  No infringement intended, the video here is © 2012 Google, Inc., etc. etc. etc.

(The Washington Post has an interesting article on some related controversy and if I were to mention it I’d probably take it in a totally different direction than they and their site’s commenters do… so I’ll save that for another time…)

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