Help yourself get help

Can I vent for a minute? It's a good natured, well intentioned vent. I understand that some people see their world has to busy and important for them to call in and get their own technical support, so they ask their secretary to do it. But the amount of time it takes to sort out whatever the problem truly is, then go back and forth trying to get it resolved, then end up back with the person who's actually having the problem...

It's just not worth it. Trust me.

We're not trying to thwart you or your efficiency or your success. We are just trying to help you, and that is not the way to get help.

If you truly are so busy and important that you can't afford to call the help desk yourself, then you of all people need to call the help desk yourself.

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