Email as the center of one's universe...

Here's a weird synergy of "customer service intake" for me in the past few days:

1) My exasperated Tweet last week about service-request emails going to less-than-optimal contacts:

2) My Quora question last night about an Ignite talk I'd seen that might hold a solution:

3) The resulting find:

4) Coincidentally (I had no idea this was in the works!), Patrick Rhone's podcast from today:

5) And, as a point of trivia, Patrick's reference to emails as "pebbles" is a variation of the "heap of wheat" that the Greeks pondered:

Wow. All that might not mean much to you as you're reading this... But, trust me, it's quite a collection in my brain.

educating eric