Reader Report: Problems with Apple Rebates You know me and my hatred of companies that engage in rebate fraud. Well, here's a good tip for dealing with customer service reps who claim they're going to transfer you to their "supervisor". Get the name of the supervisor, and if you have any problems, remind the rep that their name is the one going in your records as the last human contact with the uncooperative company.
In his latest podcast ( Blogarithms IT Conversations News: August 14, 2005 ), Doug Kaye mentioned an interesting anecdotal tidbit: People seem less interested in panel discussions at conferences than they do in single speakers. The panel discussions get lower ratings at ITConversations.com, and... there was some other reason he mentioned it, too. (Okay, so I don't remember. Sorry!) As I was listening to one of their panel discussions this morning, I had a thought: It was really hard to follow. It takes a lot of mental energy to keep up with who's-saying-what. And I don't even particular care about the who's-who; it would be even worse if I really need to know which person was making a particular point. Could that be what people are reacting to when they rate panel discussions lower than single-speaker talks?