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5.10.2005

QuickTime 7 (Part 2):
More examples of Apple becoming a "big, bad company". Sorry for the messed up line breaks in the quote, but I don't have time to fix them all. Of course, Apple isn't going to give a refund because they can't invalidate a key, which is why they can get away with advertising features that aren't going to work for their buyers. Sad.

"Christopher Thomas
I spent an hour and a half on the phone with Apple Tiger, QuickTime, and Pro support
on Friday and they were not able to understand why under the A/V Control I do
not have access to the Video controls for Brightness, Color, Contrast, and Tint.
Today I came across a web page with developer documentation for QuickTime Pro
7...

My machine does not have a video card that supports Core Image.
I contacted Apple again today to request a refund. I was told I was out of
luck, no refunds. I have a valid key, I have all the features supported on my
system. I submitted that my system meets the requirements listed by Apple on the
QuickTime 7 Pro web page:

System Requirements
400 MHz Power PC G3 or faster Macintosh computer
At least 128MB of RAM
Mac OS X v10.3.9 or later

I find it sad that Apple policy sees no issue with selling products that are
not supported on a majority of their installed base even when the listed requirements
indicate that many of those systems are supported. By omitting the critical information
of the need for a 'special' video card they are misleading consumers.
They do not even state in their developers information which video cards qualify
as 'special'. The fact that three layers of Apple Tech Support could
not help me indicates that I had little chance of learning this information before
purchasing."

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