A policy against glass will save you!

On the topic of horrible customer service, you can read about my dad's latest encounter in his blog Moeville Musings: Piece of Glass in Kemps Ice Cream. When he called to complain about having bitten down on a chunk of glass, he talked to a customer service rep, and...

"She said, 'There can't be glass in our ice cream because it is against our policy to have foreign matter in our ice cream.'"


Norman Larson said…
My brother, who is a lawyer, said he hoped I did not have internal bleeding because, if so, that is a big problem.

He added, "Big business never ceases to amaze me.  That's one of the most inane answers I've heard about, in a long, long  time."

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