A policy against glass will save you!

On the topic of horrible customer service, you can read about my dad's latest encounter in his blog Moeville Musings: Piece of Glass in Kemps Ice Cream. When he called to complain about having bitten down on a chunk of glass, he talked to a customer service rep, and...

"She said, 'There can't be glass in our ice cream because it is against our policy to have foreign matter in our ice cream.'"

Comments

Norman Larson said…
My brother, who is a lawyer, said he hoped I did not have internal bleeding because, if so, that is a big problem.

He added, "Big business never ceases to amaze me.  That's one of the most inane answers I've heard about, in a long, long  time."
August 27, 2005 at 8:48 AM
Post a Comment

Popular posts from this blog

Passing on Panel Discussions?

In his latest podcast ( Blogarithms IT Conversations News: August 14, 2005 ), Doug Kaye mentioned an interesting anecdotal tidbit: People seem less interested in panel discussions at conferences than they do in single speakers. The panel discussions get lower ratings at ITConversations.com, and... there was some other reason he mentioned it, too. (Okay, so I don't remember. Sorry!) As I was listening to one of their panel discussions this morning, I had a thought: It was really hard to follow. It takes a lot of mental energy to keep up with who's-saying-what. And I don't even particular care about the who's-who; it would be even worse if I really need to know which person was making a particular point. Could that be what people are reacting to when they rate panel discussions lower than single-speaker talks?
Read more

Commercial comments (Blogging from Word!)

Ironically, I’ve got two commercial-related things going on in my mind right now. On the Ericast, I’ve been discussing how commercials are going to get more and more imbedded into content; I think we’re going to drift away from “spot radio” or “spot television”, and even drift away from traditional “product placement”, and move toward a picture-in-picture or screen crawl or other “embedded advertising”.  That way, you’ll be unable to avoid the advertisement… and you’ll want to see it, because skipping it would mean that you’d miss out on the content.  (Imagine, for example, a HGTV demo on sponge-painting that takes up the top 2/3rds of the screen, with the bottom 1/3rd showing things like “BEHR Paint on sale at Home Depot!  20% off!”.) I might hate living in a world filled with television that looks like that… but it probably would be effective. But, speaking of, I’ve found a program that removes commercials from MPG files!  And it really works!...
Read more
USATODAY.com - Schoolyard bullies get nastier online / Ick. Ick, ick, ick. Glad to know that technology is making parenting oh-so-much simpler, right?
Read more